Customer Service

At PHS, you always come first

Living with a complex medical condition is challenging enough. So at PHS, we do everything we possibly can to make your lives easier.

We are here for you every step of the way. It is the mission of every PHS employee to do whatever it takes, whenever it's needed, to help our pediatric patients and families live life to the fullest at home where they belong.

Our admission staff works closely with families and referral sources during the intake process. We make ordering supplies simple and flexible. Our biomedical processing team scrutinizes each piece of equipment. Our billing experts work with families to help file and pay and work out payments.

Getting started with PHS

For families and caregivers:

  • You will need doctor orders to work with PHS. Tell your doctor you would like to work with PHS and he/she will make the referral and send the orders to PHS. Once you do that, the wheels are in motion and we will be contacting you. The extent of our involvement with each family depends on the acuity of the patient and the orders from the doctor. If the patient is high-tech, we may contact you to coordinate training or to set up equipment.
  • If you currently work with another homecare company and wish to switch to PHS, simply call your doctor and ask to be referred to Pediatric Home Service. The doctor will call PHS to begin the transition. You will need to work with your current provider to return any necessary equipment. PHS or your doctor will contact you if any other information is needed.
  • We encourage you to look into your insurance coverage prior to making the switch. While PHS accepts most insurance plans, not all items may be covered. A PHS billing or customer service representative would be happy to work with you to answer any questions you may have.

For health care professionals:

  • You may refer a patient by phone (651-642-1825 or toll free 800-255-7477) or by fax (651-638-0680).
  • If you wish, you can download the referral checklist information, fill it out and fax it to PHS, and/or use it as a point of reference for the kind of information PHS will need to take on a patient.

Learn more about the transition process

Business Hours:

8 a.m. to 5 p.m., Monday through Friday (available by phone 24/7)

Closed the following holidays:

  • New Year's Day
  • Memorial Day
  • Fourth of July
  • Labor Day
  • Thanksgiving Day, as well as the day following Thanksgiving
  • Christmas Eve and Christmas Day

Our clients say:

"Our son has used PHS since its PHRS days. I have always appreciated the service and care from the front desk, the drivers, the nurses, and the pharmacy. Did I miss anyone? Thank you for all of your help through the years."
Kim L., mother of PHS patient

Back to Top ↑