Customer Satisfaction
PHS distributes ongoing surveys and tracks results to ensure continuous improvement and consistently high-quality service for our patients, their families, and providers. We are proud to maintain a 4.7/5 star rating between Google and Facebook. Feedback from families is reviewed by management and necessary action is taken for improved customer service as part of the PHS Process Improvement Plan.
See below for some of the great feedback in the last quarter.
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Clinical Outcomes
Central Line-Associated Bloodstream Infection (CLABSI) Rates
The rate of catheter infections in PHS patients is extremely low, even though many PHS patients are chronically ill and receive complex catheter treatments from PHS.
Education (STAR Kit)
The PHS STAR Kit allows caregivers to continually improve their knowledge of equipment use and be prepared to handle emergencies at home.
Reliability of Staffed HCN Hours
Despite the nursing shortage all hospitals, clinics and home care companies are experiencing, the reliability of PHS home care nurses is high.
Customer Service Outcomes
Shipping Accuracy
PHS’s shipping accuracy is consistently greater than 85 percent.
Customer Satisfaction
PHS is proud to maintain a 4.7/5 star rating between Google ad Facebook reviews.