Shao Vue, BSN, MA, CSSGB, is the Quality Improvement Manager at PHS. In this role, she organizes and handles company quality initiatives and patient satisfaction surveys, oversees process improvement groups, and works with clinical teams on measuring outcomes.
Since coming to PHS in 2009 as a temporary employee, Shao has held a variety of roles from health unit coordinator and lead home care nursing coordinator to clinical support specialist and most recently quality initiatives coordinator. Prior to coming to PHS, she worked as a caregiver in a group home. Shao graduated from St. Catherine’s University in 2008 with a Bachelor of Science degree in Nursing and in 2014 received her Master’s in Healthcare Administration with a leadership & quality initiatives focus. She also obtained her Lean Six Sigma Green Belt Certification from the University of St. Thomas.
Outside of work, Shao enjoys spending time with her husband, son, and extended family.