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« Coronavirus Staff Overview

FAQ and Resources

This page contains a variety of information in FAQ format as well as individual resources below that include templates for staff to access needed resources as employees of an essential entity.

Employee Questions and Resources

What is happening for staff who have recently returned from travel? -

We understand that many employees are concerned about coworkers who have traveled coming back to work without some type of quarantine before they return to work. We are deeply concerned about the safety of our employees and our patient population and are diligently monitoring up to date information coming from the Center for Disease Control and Prevention, along with the Minnesota Department of Health, and will follow the agencies’ guidelines for quarantine. We will respond to those who have had direct contact with a confirmed case or someone who has a test pending. Anyone who has any COVID symptoms should be contacting their manager for screening and guidance on any next steps.  

People who have no symptoms and no known contact with an infected person will be allowed to work. If our families have requests to restrict traveling employees from their home, they are within their rights and we will honor their request. If you are worried that a coworker without symptoms or contact with a confirmed case might infect you, please consider requesting PTO from your immediate supervisor.

How should staff respond if appraoched by patient families or health care professionals about any COVID-19 risk in our employee pool? -

[Company Name] cares for some of the most vulnerable patients, and as such we are taking any potential COVID-19 exposure very seriously. All employees are self-reporting any symptoms or exposures, and we are conducting screening with patients and household members before making any visits. [Company Name] staff, both office and clinical are strictly adhering to local state department of health and CDC guidelines for self-monitoring, self-isolating, and seeking medical care. We have deployed as many staff to work from home as is possible while maintaining staff in the office essential to the ongoing care of our patients. We intend to continue to care for our patients’ home care needs throughout this pandemic. We are monitoring stock of Personal Protective Equipment (PPE), and using all appropriate precautions with regard to PPE when COVID is suspected or confirmed in our population. We greatly appreciate the trust of our families and partners in these uncertain times, our focus is on keeping our patients, and staff, safe and productive.

Accessing emergency child care 

States have recently announced that emergency childcare would be available for healthcare workers who required it to perform their jobs. As a vital healthcare provider, Pediatric Home Service and its partner company employees falls into this category.

We have prepared a letter that confirms your employment with PHS for use in obtaining emergency childcare if it becomes necessary. You can find it here: Emergency Childcare Letter for Employees

Essential employees- letter for travel 

As more and more cities are handed down the shelter in place order, we have created a letter that our staff can use when they need to be out and about for work-related activities. Please download this PDF, enter your name and save the document for yourself. Either email it to yourself or print out a hard copy to keep in your vehicle.

Where can I access past town hall meetings?  

Click the title to access the PHS YouTube channel with videos from past town hall meetings.

How can I access PPE kits?  

PPE kits are being reserved for clinicians and drivers who are directly coming into contact with patient families. You can request new PPE kits through this form.

Are masks required for staff in the office? -

Following a communication from the Joint Commission, and based on recommendations from the CDC, masks are required by all people within any PHS offices beginning 4/25/2020. This includes staff and visitors. Please see the work environment page for details on washing/reusing your masks.

Is hand sanitizer available for staff? -

Hand sanitizer is available for office staff as well as front line staff. We are asking employees to hold onto the travel size bottles to be refilled as accessing this size has been difficult. We are able to refill from larger bottles into the travel size.

Department of Health COVID Pages


Resources from National Organization

Centers for Disease Control 

Symptoms & Testing

The Joint Commission 
John Hopkins COVID-19 dashboard statistics 

The Arc is greatly concerned about the threat of COVID-19 to people with disabilities, their families, and the workforce that supports them. We are compiling resources to help people with intellectual and /or developmental disabilities (I/DD), their families, and service providers to understand this global pandemic.

Cigna Coronavirus (COVID-19) Resource Center 

Cigna is committed to improving your health, well-being, and peace of mind.

Dr On Demand 

Blue Cross and Blue Shield of Minnesota members, welcome to Doctor On Demand
Available when you are and without the hassle of the waiting room. Connect in minutes with board-certified doctors and licensed therapists over live video.

Self Care Resources- Mental Health

Better Help 

E-counseling platform making professional counseling accessible, affordable, convenient – so anyone who struggles with life’s challenges can get help, anytime, anywhere.

Virus anxiety 

Link to strategies to managing anxiety associated with COVID-19.


A website dedicated to inspiring, guiding, and connecting those who want to explore mindfulness. Resources include meditation courses and more.


Website and mobile app designed to assist with happiness, fulfilment and joy. Experience guided meditation and stretches along with other resources. Search for “Calm” in your mobile device app store.


Mindfulness and meditation to help support you through this time of crisis offering meditations you can listen to anytime. Also have an app available search “Headspace” in your mobile device app store.

Ten Percent Happier 

In times like these, we need practical, actionable ways of coping with stress, fear, and anxiety. The meditations, podcasts, blog posts, and talks on this page will help you build resilience and find some calm amidst the chaos.

Mental Health America (MHA) 

As the number of cases of COVID-19 increases, so does the associated anxiety. To aid individuals and communities during this time, MHA has compiled a range of resources and information.

Child Mind Institute 

Supporting families during COVID-19. We know parents are struggling to balance work, child care and self-care while keeping worries — both your children’s and your own — under control. You don’t have to do it alone.


Building Resilience in Challenging Times

To learn ways to manage stress, visit and use the code PHS.
If you’re already a Learn to Live member, simply sign-in with your username and password.

Crisis Text Line 

Text HOME to 741741 to connect with a Crisis Counselor.

MN Association for Children's Mental Health 

Including links to other resources around Minnesota as well as a recording of Dr. Anne Gearity’s training about helping your children manage COVID-19 realities.

Self Care Resources- Fitness


Whether it’s a current Y favorite or something new to you, YMCA 360 matches your lifestyle with a growing library of online videos for you and your family.


Workout videos for every fitness level. Absolutely free!

Yoga Works 

Live stream yoga classes to help with mindfulness and stress management.

Gold’s Gym AMP 

Over 600 free audio and video workouts available to both members and non-members until May 31.
Enter the code FIT60 to get started.


An independent fitness resource offering a wide variety of free workouts and resources for any level of fitness.


Features free children’s movement and mindfulness games and videos created by child development experts.

Self Care Resources- Nutrition


Delicious. Simple. Affordable. Quick. Cooking that’s good for your heart and your wallet.


Choose from a variety of recipes and search by meal or recipe type including “heart-healthy,” “high fiber,” and more.

Fruits and Veggies for Better Health 

A wide variety of recipes that incorporate fruits and/or vegetables.

Nutritional Weight and Wellness 

Learn to eat real foods in balance to create vitality from the inside out.

Whole Grains Council 

Learn how to incorporate more delicious and filling whole grains.

Skinny Taste 

Search recipes by topic. Weekly meal plans and grocery lists are also available.


Empowers you to achieve your diet, health, and fitness goals. Mobile app available as well.