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Courses FAQ

How do I register for a course?

Registration instructions can be found here.

What browsers can I use to register for a class?

Please see below for details on the supported browser types. Don’t hesitate to reach out to PHS with any questions on registration.

  • Chrome
  • Edge
  • Firefox
  • Safari
  • Android

What kind of device can I use for an online course?

For the best learner experience, we recommend viewing the courses on any desktop or laptop computer. The courses may not display well when taken with an iPad, some mobile phones, or an Android tablet.

Who can I contact if I experience technical difficulty with PHSUniversity?

Please email: or call 651-642-1825. We will respond to your email within 1 business day. Regular business hours are Monday through Friday, 8 a.m. to 5 p.m. Central/Standard time.

Are all classroom courses available online?

Not at this time. We are working to add new courses and will make them available as soon as they are complete. Please email with suggestions for online courses you are seeking.

Can I register for more than one course at a time?

Yes, you can register for more than one course at a time. After selecting your first course click on the shopping cart icon to View Shopping Car and Continue Shopping.

What if a course I need doesn’t have any currently scheduled sessions? Who can I contact?

If you would like a course that is not currently scheduled please email: or call PHS at 651-642-1825.

How do I register if my agency is paying?

Please contact your employer for their specific process.

How can I pay for my course?

You can pay for your course using Visa, MasterCard, Discover, or American Express. If your employer is paying for your course please contact them for further direction.

Where do I go for my course?

Online courses can be completed anywhere you have an internet connection. On-site classes are held at our office. Please note which office location when you enroll. We have offices at
2800 Cleveland Ave N, Roseville MN 55113. Get Directions
and at
W239N2890 Pewaukee Road, Unit D, Pewaukee, WI 53072 Get Directions

What if I missed my scheduled course?

If you missed your scheduled course you may apply your payment to a future class, however, refunds are not provided.

How can I reschedule or cancel a course I am enrolled in?

Click here for instructions on rescheduling your course date.

Note: We do not provide refunds for user cancellations, but you will be able to select an alternate course date if needed.

Does PHS cancel courses?

If a scheduled in-person course is canceled by PHS you will be notified within 24 hours of the course to reschedule or receive a full refund.

How do I print a copy of my certificate?

Click here for instructions on printing your certificate.

How do I change my account information?

To update your account information please email:

What are the Terms and Conditions?

I agree that it is my responsibility to ensure that Continuing Education (CE) credits are accepted by my professional governing board or organization. Pediatric Home Service (PHS) does not claim that the content of this course is approved for CE credits by the participant’s professional governing board or organization. PHS is not an accredited academic institution and this course is not provided for academic class credit.

I agree to hold harmless Pediatric Home Service and its officers, directors, employees, and agents from any and all claims, losses, actions, demands, liabilities, damages, judgments, costs and expenses (including reasonable attorneys’ fees and expenses) arising out of my participation in PHSUniversity or in-person courses offered at Pediatric Home Service.   

I agree that the laws of the State of Minnesota will govern any contractual dispute.

PHS does not certify or claim that a participant in this course is able to independently perform the task(s) taught in this educational course. 

All content or other materials available on this website, including but not limited to code, images, text, layouts, arrangements, displays, illustrations, audio and video clips, HTML files and other content are the property of PHS, and may not be used or reproduced in any manner without the expressed, written consent of PHS.

All fees paid are non-refundable but may be applied as a credit to future classes.