Customer satisfaction

PHS conducts monthly surveys and tracks results to ensure continuous improvement and consistently high quality service for our PHS patients, families and providers. Every survey returned to PHS is reviewed by the entire management staff and necessary action is taken for improved customer service as part of the PHS Process Improvement Plan.

In surveys distributed throughout the last calendar year, 98 percent of PHS families indicated they would recommend PHS to their family or friends.

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Clinical Outcomes

Central line-associated bloodstream infection rates (CLABSIs)

The rate of catheter infections in PHS patients is extremely low, even though many PHS patients are chronically ill and receive complex catheter treatments from PHS.

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Education (STAR Kit)

The PHS STAR Kit allows caregivers to continually improve their knowledge of equipment use and be prepared to handle emergencies at home.

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Reliability of Staffed HCN Hours

Despite the nursing shortage all hospitals, clinics and home care companies are experiencing, the reliability of PHS home care nurses is very high.

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Customer Service Outcomes

Shipping accuracy

PHS’s shipping accuracy is consistently greater than 98 percent.

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Customer satisfaction

In surveys distributed throughout the last calendar year, 98 percent of PHS families indicated that they would recommend PHS to a family or friend.

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