PHS conducts monthly surveys and tracks results to ensure continuous improvement and consistently high-quality service for our PHS patients, families and providers. Every survey returned to PHS is reviewed by the entire management staff and necessary action is taken for improved customer service as part of the PHS Process Improvement Plan.
In surveys distributed throughout the last calendar year, 97 percent of PHS families indicated they would recommend PHS to their family or friends.
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The rate of catheter infections in PHS patients is extremely low, even though many PHS patients are chronically ill and receive complex catheter treatments from PHS.
The PHS STAR Kit allows caregivers to continually improve their knowledge of equipment use and be prepared to handle emergencies at home.