Customer satisfaction

PHS conducts monthly surveys and tracks results to ensure continuous improvement and consistently high quality service for our PHS patients, families and providers. Every survey returned to PHS is reviewed by the entire management staff and necessary action is taken for improved customer service as part of the PHS Process Improvement Plan.

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In surveys distributed throughout the last calendar year, 100 percent of PHS families indicated they would recommend PHS to their family or friends.

Questions?

Contact Josh Larson (jrlarson@pediatrichomeservice.com) for more information on PHS customer satisfaction.

Clinical Outcomes

Education (STAR Kit)

The PHS STAR Kit allows caregivers to continually improve their knowledge of equipment use and be prepared to handle emergencies at home.

Emily R.R.'s Challenge

Patient acuity levels

The Council for Pediatric Home Care, of which PHS is a founding member, developed and utilizes a standardized tool to assess patient acuity levels.

Customer Service Outcomes

Customer satisfaction

In surveys distributed throughout the last calendar year, 100 percent of PHS families indicated that they would recommend PHS to a family or friend.

After-hours call responses

Between two and three minutes – that’s the average length of time it takes for a PHS on-call clinician to receive an after-hours message.