Shipping Accuracy
Because it is essential that PHS in-home patients get what they need when they need it, PHS works hard to make sure accurate patient supply orders are shipped. And we continually track shipping data to ensure consistent, reliable service. For the past two years, PHS shipping accuracy has been consistently over 99.5 percent.
The PHS warehouse is stocked with more than 3,500 products, all inspected and ready to safely meet the needs of our patients.
Summary
To ensure equipment and products are shipped accurately and on time, PHS continually tracks its patient supply orders. Our shipping accuracy is consistently greater than 99 percent.
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Clinical Outcomes
Central Line-Associated Bloodstream Infection (CLABSI) Rates
The rate of catheter infections in PHS patients is extremely low, even though many PHS patients are chronically ill and receive complex catheter treatments from PHS.
Education (STAR Kit)
The PHS STAR Kit allows caregivers to continually improve their knowledge of equipment use and be prepared to handle emergencies at home.
Reliability of Staffed HCN Hours
Despite the nursing shortage all hospitals, clinics and home care companies are experiencing, the reliability of PHS home care nurses is very high.
Customer Service Outcomes
Shipping Accuracy
PHS’s shipping accuracy is consistently greater than 99 percent.
Customer Satisfaction
In surveys distributed throughout the last calendar year, 97 percent of PHS families indicated that they would recommend PHS to a family or friend.