Shipping accuracy

Because it is essential that PHS in-home patients get what they need when they need it, PHS works hard to make sure accurate patient supply orders are shipped. And we continually track shipping data to ensure consistent, reliable service. PHS shipping accuracy is consistently over 98 percent.

The PHS warehouse is stocked with more than 3500 products, all inspected and ready to safely meet the needs of our patients.

PHS shipping accuracy in 2016, 2017, and 2018

Summary

To ensure equipment and products are shipped accurately and on time, PHS continually tracks its patient supply orders. Our shipping accuracy is consistently greater than 98 percent.

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Clinical Outcomes

Central line-associated bloodstream infection rates (CLABSIs)

The rate of catheter infections in PHS patients is extremely low, even though many PHS patients are chronically ill and receive complex catheter treatments from PHS.

Education (STAR Kit)

The PHS STAR Kit allows caregivers to continually improve their knowledge of equipment use and be prepared to handle emergencies at home.

Reliability of Staffed HCN Hours

Despite the nursing shortage all hospitals, clinics and home care companies are experiencing, the reliability of PHS home care nurses is very high.

Customer Service Outcomes

Shipping accuracy

PHS’s shipping accuracy is consistently greater than 98 percent.

Customer satisfaction

In surveys distributed throughout the last calendar year, 98 percent of PHS families indicated that they would recommend PHS to a family or friend.