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Philips Respironics Recall Information

Page last updated: 7/9/2021 4:00pm

Recent Page Updates

Following a call with Philips Respironics team on 7/9, PHS has added the latest clinical update information provided by the manufacturer. Click on ‘Philips Resources’ below to see the latest resource.


PHS was made aware of a respiratory device recall on Monday, June 14. We are working alongside the manufacturer, Philips Respironics, to access updates and develop plans for PHS and COHSC families.

Recall Information from the Manufacturer

Philips Respironics is voluntarily recalling the below devices due to two (2) issues related to the polyester-based polyurethane (PE-PUR) sound abatement foam used in Philips Continuous and NonContinuous Ventilators: 1) PE-PUR foam may degrade into particles which may enter the device’s air pathway and be ingested or inhaled by the user, and 2) the PE-PUR foam may off-gas certain chemicals. The foam degradation may be exacerbated by use of unapproved cleaning methods, such as ozone (see FDA safety communication on use of Ozone cleaners), and off-gassing may occur during operation. Read the full recall notice from Philips Respironics here.

Next Steps – Patient families

PHS will be registering all equipment through Philips Respironics to ensure our patients are on the list for repair/replacement. If desired, patients are also welcome to register their device by following this link. No issues will be caused if you register your device before PHS.

  1. If you or your child is using a device that is included in the voluntary recall, contact your physician as soon as possible to discuss the next steps. 
  2. Identify the serial number for your device, it will be needed to register your device with Philips Respironics. Click on the image for full details on locating your serial number. 
  3. Go online or call Philips Respironics to register your device, 800-345-6443.
  4. Keep PHS updated on your status. If you contact Philips Respironics due to particulates or gasses, please follow up with the PHS customer service team so we can document in the patient’s chart.  
Serial Number Examples for Philips Respironics Recall

Next Steps – PHS

Everyone at Pediatric Home Service is proud to support the medically complex population. It is a responsibility and an honor we have taken seriously for the past 30 years. We understand the concern a recall can bring and are committed to your child’s continued safety in the home. We are committed to consistent communication and updates. Please use this site to stay current on PHS’s plans based on manufacturer guidelines. Our current focus is on building the list of impacted devices to register with Philips Respironics on behalf of our patient families.

Please continue to communicate with the PHS team at 800-225-7477 if you have any immediate unmet needs or have questions. We will do our best to support our patients as Philips Respironics works to identify the solutions.

The below communications have been sent out to impacted PHS patient families:

  1. Patient email- English
  2. Patient email- Spanish