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A Message from [Company Name Leadership]

We are in an exciting time as [Company Name] becomes part of the PHS team. When we were first approached by PHS and saw the opportunity to combine our top-notch reputations in pediatric home care and bring our patients the comprehensive services offered by PHS, we knew we had to dig in. 

Thank you for all the amazing work you do for [Company Name], and for your continued effort as we work together to care for the nation’s most precious patients. 

You are what makes this organization successful. That does not change with this partnership.  You are the lifeblood of the organization, you are the reason patients are safe, happy, and healthy. 

I am excited to see where we will go together. Everyone will be working hard to ensure clear communication as we integrate our two organizations into one. Please use this page as a resource for you to get answers to common questions and submit questions that you do not see listed here. 

-[Leader name(s)]


A Message from Adam:

Welcome to the PHS team! We are so glad to be working with you and are looking forward to getting to know you. 

Our priority throughout this integration will be to limit disruptions to you and to our patients. We will work efficiently to bring our teams together and bring the best care to every child who needs us, all while having fun and working hard. While we aim to set up an infrastructure that allows for consistent processes, workflows, and our future growth, we will keep the structure of your in place as it exists today, to start. Back to our goal of as little disruption as possible, changes will be paced to allow your team to continue the phenomenal work you do today of taking care of our patients.    

We were attracted to your organization for the similarities in values and patient-first mentality. We look forward to great conversations as we discover more about each of you and your organization’s processes. 

One of the most energizing pieces of this new partnership is the opportunities we have to learn from one another. Please ask questions, share ideas, and stay plugged in as we jump into this exciting time in our organizations’ histories.  

– Adam, CEO of Pediatric Home Service 

Getting to Know PHS

External Communication

We’re sharing this exciting news with staff immediately, and will be quickly moving on to external communications with referral sources [starting x/xx/xx] and then patient families [starting x/xx/xx].  We will keep staff informed as we continue to advance the communication efforts.

  • Link to patient family letter & postcard
  • Link to referral source letter & postcard

The press release will be sent to media contacts after we have fully communicated with referrals and patient families.

We will share a link to the press release here once completed.

[Company Name] will be transitioning (immediately to PHS or to a cobrand ( for an agreed period of time) then to Pediatric Home Service. 

[Company Name] website will have a popup added to it on X/XX/XXXX that will redirect visitors to the PHS website. The [Company Name]  social pages will have a post announcing the transition to PHS and the logo will be changed. Eventually, this page will be merged with the PHS Facebook page. Add any notes about additional social profiles if different from the previous statement. 

Don’t see an answer to a question you have in the FAQs below? Fill out this form and we’ll get back to you ASAP.

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Frequently Asked Questions

Employee

How will my job change? -

This is a big transition, but everyone at PHS is excited and honored to be walking this path with the team at [Company Name]. Having gone through an acquisition ourselves, we are sensitive to how change feels.

While there will undoubtedly be change (processes, technology, additional services) in the early days of our partnership you can anticipate business as usual in your day-to-day work. We love the work you do and look forward to collaborating on our future together.

You are what makes [Company Name] so successful. PHS leadership recognizes that and values your patient-centric mentality.

In the future, we will grow our staff at [Company Name] to align with our organizational growth.

What new opportunities might I have? -

We fully expect new opportunities as both organizations plan for growth and a new future. Right now, the exact details are still being developed, but your leaders will be a good resource to talk about your ideas of what that could mean for you and your department.

How will my workload and stress level change? -

We know that for some, change brings excitement and energy, for others, it may bring some stress. As integration flows, certain functions and roles may be more affected than others. We want to be open and honest about each other’s capacity. Be sure to stay in communication with your manager about your workload and your interest in being involved in new initiatives.

Will I get the same pay and benefits? -

The long-term goal is to simplify and improve pay and benefits where it is possible for PHS and all partner companies.

[Include details here about any changes to the benefits package.]

Our goal is to offer pay that is competitive in the marketplace and that matches the passion of the employee for their role. We will work to ensure parity for employees and will be sure to communicate before, during, and after any changes.

How will this change our company culture? -

One of the main reasons PHS pursued [Company Name] was how closely our heritage mirrored each other and even more important that our patient-centric heart was the same.

You can certainly expect changes such as new training, technology systems, and process changes to ensure our teams can work together in a seamless fashion, but you can also rest assured that changes won’t all be introduced at once. We will do our best to ensure the pace of change is appropriate. [Company Name] leadership will be intimately involved in the timeline and rollout of any changes that impact staff.

Additionally, our future plans will continue to include growth as a primary objective. So you can expect to hear about adding new locations across the US as we continue on our mission to bring more care to more kids.

Will we still have the same company wide events as we have had in the past? -

Having fun is an important part of who we are and is actually one of our Guiding Principles. We do formal and informal events throughout the year. We are committed to fostering a healthy culture and understand the value of making time for employees to connect. While COVID impacted our events schedule, we are now on a quarterly company-wide event calendar and look forward to bringing you into these events.

PHS identifies a culture champion at each of our branch offices to support the implementation on a local level and make any unique customizations to ensure events function for all staff regardless of the branch office you call home. One key component has been working to find innovative ways to connect with a hybrid workforce.

Will I have to move to a new location? -

There is no plan on the horizon to move your location unless your facility can no longer accommodate the business needs. Your current location was selected for proximity to key referrals and for that reason, we would look for new space in your neighborhood with the same considerations in mind. The future of PHS and [Company Name] includes growth as a primary objective, so it is probable at some point in the future facility and space planning will need to be considered.

Organizationally, growth will likely mean additional new locations across the US. This growth will mean great opportunities for those who are interested. The MN office location will serve as headquarters for all future locations.

Organizational

Will this change the organization's mission? -

If cobranding:
We will start all communications using a cobrand message and maintaining [Company Name] website, and social channels. We will weave PHS messaging in along with the cobrand logo. We are excited to dig into what the means for your team and how we can integrate that into the existing PHS mission and guiding principles.

Once we are through with the cobrand, we will transition completely to the PHS mission and guiding principles as a unified organization.

If transitioning right to PHS/ no cobrand:
We are thrilled to bring [Company Name] right into the PHS brand. Including our visual identity as well as our mission, guiding principles, and strategic intent. More training and background will be provided to staff to help you build familiarity.

Will this improve our service to patient families? -

You will still be offering the same great service that you have always focused on providing. We are hoping our partnership will only complement the great work you already do. Down the road, as we learn together and when it’s the right time, we also hope to add new lines of services, bring enhanced technologies and provide our patients with custom education materials.

Following integration, our goal is to continue to expand services so instead of going to multiple providers, families will be able to get all their services from one location.

What benefits will our referral sources experience? -

PHS fully appreciates the strong relationships [Company Name] has established with its referral sources. It is obvious your referral sources have grown to value your expertise, accessibility, and responsiveness. We have no intention of disrupting those relationships.

Working with you, we will explore together some of the synergies that may further improve the patient experience. Some of the additional services we can bring alongside the ones you already provide will broaden your platform of care. Some of the additional support we may be able to provide should help many concentrate their focus on care for their patients and what they are really good at. And, some of the new systems and technology should make jobs easier, create efficiencies and increase quality and accuracy.

How will leadership change? -

Add details specific to company leadership title changes and reporting structures that align our organizations.

Will our company name change? -

Cobrand- [company name has built a strong brand in the community over the years and we don’t want to confuse our patient families or referral sources. As such we will launch our partnership using a cobrand identity for an agreed period of time, then transition to the PHS name from there.

No cobrand- We will take the opportunity of the partnership announcement to transition immediately over to the PHS brand.

Will decisions be made differently now? -

Of course, with any transaction like this, there will be some changes. Some of the changes will evolve over time, some haven’t even been identified yet and won’t be until we encounter situations that may require a new approach. Initially, it may feel a little different with the PHS senior leadership and board of directors coming alongside [leader name(s)] to make higher-level decisions. You will also likely see some differences in a very disciplined strategic planning process.

Will the organizational structure change in any way? -

[Company Name] has already proven to be successful with its current structure. We don’t anticipate significant changes other than those mentioned above. [Leader name’s] title will become [fill in the name] and they will report to [name, organization].

However, as both organizations grow there may be some natural and common-sense changes that we will work together to accomplish.

What are some examples of the new resources that will be available to [Company Name]? -

One of the advantages of any partnership is learning best practices from each other and sharing resources. We anticipate a lot of cross-pollination between each organization. We are greatly looking forward to a future that has all locations using the same systems.

Will our company goals and budget be affected? -

PHS will be looking at current goals and aligning them against the growth goals we have in place across the country. PHS will be working alongside management and the Board of Directors to make any modifications to existing goals.

What processes will change? -

While we don’t know about all the changes coming our way, as always, we will be working to become more efficient and more effective. Getting into a unified EHR system is one example of where we will focus time.

Transaction Q&A

Who is PHS (company and people)?  

PHS is an independent children’s home health care company. We are here for one reason: helping kids with medical complexities live their best life – at home, with their families, where they belong. We provide respiratory therapy, equipment and supplies, infusion therapy and pharmacy, enteral nutrition, home care nursing, skilled nursing visits, mental health, and clinical education.

Our mission statement, guiding principles and cultural attributes are genuinely a great description of who we are, what guides us and what drives PHS.

Mission Statement
We make a difference in the life of every family we serve by taking care of the child, so that children with medical complexities can achieve their best lives at home and in their communities

Guiding Principles
– Help kids live their best life (We achieve the best outcomes for our patients)
– Have fun and get stuff done (We celebrate the success of our co-workers & company)
– Answer the call (We make ourselves available to our families & patients first)
– Start and end with the family (We care compassionately for our patients & their families)
– Together, we can (We coordinate our efforts with each other)
– Better tomorrow than today (We are always learning & improving)
– More than just PHS (We advocate for quality homecare in the broader healthcare community)
– Power in simplicity (We balance simplicity & effectiveness)
– Dialogue without fear (We ask for feedback and offer it thoughtfully)
– Positively resourceful (We resourcefully find a solution)

Watch the video linked in the question text to learn more about PHS.

What is the goal of [Company Name] for PHS? -

PHS is eager to learn more about the staff and become one unified team. This will involve transition and transformation for both organizations. While it promises an exciting future, there is no denying there will be some challenges along the way. Our goal is to navigate the changes with as little disruption as possible and make it a positive experience for everyone. We are also excited to continue to grow in each location where the company expands; both geographically and in the services we provide.