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MyPHS Portal Offers Online Ordering, Messaging, and Patient Information in One Easy Location

We know that managing the care of a medically complex child can be challenging. You need to maintain a lot of health information and track communication with many providers.

To help make life a little simpler, PHS is excited to offer MyPHS Portal. Now you can access care information, place monthly supply orders and stay in touch with your PHS team in one easy and secure location.


What are the benefits?

MyPHS Portal has features that make it easier to streamline information and manage your child’s healthcare. From electronic signatures and secure messaging to education and online ordering, our portal has it all. Here’s a screenshot of the page you see when you log in to the patient’s MyPHS Portal account:

Frequently Asked Questions

You can sign up for an account one of two ways:

  • Online: If you know your patient ID number, you can set up your account at any time day or night. If you are unsure of your ID number, you can utilize either of the following options:
    • By phone: Call our main office at 651-642-1825 (Upper Midwest) or 210-242-4481 (San Antonio)  and ask to get started with MyPHS Portal
    • In-person: Notify us when you are in the office or when a PHS clinician visits your home.

We take patient health information very seriously and always work to keep private information safe by following strict HIPAA guidelines. MyPHS Portal is a secure system, which means the only people who can see patient information are the account holders and members of the patient’s care team.

If you notice inaccurate information in your portal account, let a PHS clinician or customer service representative know the next time you’re communicating with them and we’ll get it updated right away. You can reach us through secure messaging on your portal account or by calling.

Each patient has their own portal account, but if you are the registered account holder, you can easily switch between each account you have access to by clicking ‘viewing account’ on the top left hand side of the portal and selecting the patient whose account you want to view.

You may continue to contact your clinician through email; however, using MyPHS Portal messaging allows for communication with your whole PHS team. Anytime you receive a new message you will be notified through an email to your personal account that will prompt you to log into your portal account.

To ensure you can still send photos for questions, troubleshooting, or just to show off your cute kiddo, there is an option to attach files underneath the text box when you’re sending a message.

Securing messaging goes to a group inbox to ensure we are able to address your concern with the right team member. We will review and route your message to the right team member. 

Anytime you receive a message from any PHS member through your portal account, a notification will automatically be sent to your personal email alerting you to the item that needs your attention. 

The portal and online ordering are separate websites, but online ordering will automatically be linked to your portal so you will never have to worry about logging into multiple locations. Just find the ‘online ordering’ tab on the left hand side of the portal navigation to be directed to the patient’s individualized supply list.

As patients begin to transition into adulthood, we encourage them to begin engaging with their portal account to become familiar with its functionality. When a patient is over 18 years of age, he or she has full rights to setup and access a MyPHS Portal account and can complete a MyPHS Portal Proxy Request Form for any individuals they wish to grant access to. If somebody will be assuming the role of guardianship, conservatorship, or power of attorney for a patient once he or she is an adult, steps will be taken to ensure the appropriate individuals have access to the necessary accounts.

The legal guardian can give others access to MyPHS Portal by completing a MyPHS Portal Proxy Request Form, which you can request by sending a secure message through MyPHS portal.

The legal guardian who granted access can also revoke access by completing the Proxy Revocation Form, which you can request by sending a secure message through MyPHS portal.

Get started today 

To get started with setting up a MyPHS Portal account, visit the site online, talk to your PHS clinician, or call your local office.