Proof our kids get more than a fighting chance

Tyler

We’ve been measuring outcomes for a long time.

Tracking data helps us:

  • Identify areas for improvement.
  • Provide patients and other patient caregivers a method to evaluate the quality of PHS’s in-home health care.
  • Document interventions and treatments that are most effective.
  • Evaluate effectiveness of education and training tools.
  • Determine if PHS as well as non-PHS caregivers are providing appropriate care.

Clinical Outcomes

Education (STAR Kit)

The PHS STAR Kit allows caregivers to continually improve their knowledge of equipment use and be prepared to handle emergencies at home.

Emily R.R.'s Challenge

Patient acuity levels

The Council for Pediatric Home Care, of which PHS is a founding member, developed and utilizes a standardized tool to assess patient acuity levels.

Customer Service Outcomes

Customer satisfaction

In surveys distributed throughout the last calendar year, 100 percent of PHS families indicated that they would recommend PHS to a family or friend.

After-hours call responses

Between two and three minutes – that’s the average length of time it takes for a PHS on-call clinician to receive an after-hours message.